Master the foundation of healthcare innovation by deeply understanding what users truly need.

Whether you're developing a new care model, medical device, digital health tool, or policy intervention—the most costly mistake is solving the wrong problem. The Empathy module helps you avoid that trap by teaching you how to uncover what really matters to the people you serve.

 In this self-paced course, you’ll learn how to:

• Map stakeholder journeys to surface hidden pain points and friction

• Craft empathy statements that capture how people think, feel, and behave

• Write clear, actionable user need statements rooted in real experiences

• Align user needs to organizational goals and define your project’s strategic focus

What’s included:

• 14 expert-led video lessons

• Downloadable tools and frameworks

• Quizzes to reinforce learning

• Shareable certificate of completion (via Accredible)

By the end of this course, you’ll have a complete empathy toolkit to guide innovation, engage your team, and advocate effectively for your users’ needs.

Limited-Time Offer:

Normally priced at $250, this course is free for the first 40 National Health Council members—but only for the next 3 weeks!

Claim your free seat now and start building the foundation for human-centered healthcare innovation.