Gain a deeper understanding of your users through proven empathy techniques.

The self-paced Empathy module teaches you how to:

• Map stakeholder journeys to uncover hidden pain points and insights
• Capture empathy statements to understand user perspectives
• Translate insights into clear, actionable user needs
• Align needs to organization mission and vision

The self-paced online course consists of:

• 14 video lessons explaining empathy methods and tools
• Downloadable content from the module
• Assessment quizzes to check understanding
• Certificate of completion (via Accredible)

Become an expert in stakeholder empathy and lay the foundation for human-centered medical innovation.